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Alpha-Omega Amusements



Alpha-Bet Entertainment



Redemption Master
  Industry Articles  

Over the last twenty years, Frank Seninsky and Jerry Merola have brought their industry expertise to the pages of many Amusement Industry publications. Several of Frank and Jerry's articles as well as those of Tom Frickie, an attorney and industry consultant may be viewed by clicking on the appropriate topic.

Crankin' With Frank | Frank Talk | Jerry Merola | Keynote Addresses
Business Operations | Family Entertainment | Redemption Games | Legislative Issues
Other


CRANKIN’ WITH FRANK
Bowling Alleys Become The Next Family Entertainment Center:
Bowling centers have always had games, but not like this. In the past few years, cutting-edge bowling centers have increasingly undergone “Extreme Location Makeovers” (to paraphrase the title of ABC’s hit TV show)...

CRANKIN’ WITH FRANK
If The Cashbox Is Always King, It’s Time He Was Dethroned:
“The cashbox is king.” Right? We hear this all the time in our industry. But it’s not always true. In fact, this rule only holds up when it pertains to one-machine (or two-machine) locations...

CRANKIN’ WITH FRANK
Is There A Debit/Smart Card In Your Future? Almost Certainly:
The American economy is increasingly moving to cashless operations for more and more ordinary consumer retail transactions. These days you can get through much of daily life with just an ATM/credit card, from filling your car’s gas tank to buying groceries, stamps and so on. More and more people are doing just that, every single day. At the same time, fewer and fewer people are carrying cash around – including coins...

CRANKIN’ WITH FRANK
FEC And Equipment Financing Is Readily Available, If Needed:
Ready to count your blessings? Before anybody can say “what blessings?” allow me to explain. We all know many sectors of the amusements industry have their woes these days. But it’s also true that operators enjoy some pretty nice silver linings – particularly in comparison to most other industries in today’s economy. One of our greatest advantages is (relatively) easy and plentiful access to capital...

CRANKIN’ WITH FRANK
How a Careful Buyer or Seller Evaluates the Worth of a Route:
If you’re going to buy or sell an amusement and/or vending route business, the first step is to know what the business is really worth. That’s easy to say, but hard to communicate with solid numbers! At least, it’s hard to zero in on the value of a route in the highly professional terms that a good banker and savvy buyer would use without well-defined process...

CRANKIN’ WITH FRANK
Summer Locations:
The fundamental art of servicing summer locations is learning how to perform the nonstop juggling act of moving equipment from fall/winter stops to summer stops and back again...

CRANKIN’ WITH FRANK
Sales Resistance:
Occasionally I’ve had to turn down some very good, faraway game revenue sharing opportunities, mainly because the revenues didn’t support the high cost of a start-up full-time technician...

CRANKIN’ WITH FRANK
David vs. Goliath: The New Cypress Gardens will use an 'FEC Strategy' to Take on Worlds Biggest Theme Parks:
The rescue of the decades-old Cypress Gardens park in Florida provides a perfect object lesson in how the FEC philosophy of "family value" can play a central and successful role in keeping our industry viable

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AMOA: It's Been a Heck of a Ride: As we head into show season, I am exhausted but excited after spending the year as IALEI president working with Tracy Sarris (IALEI executive director) in rebuilding the association. It has been like starting a new company from scratch. However, my mind is simultaneously preoccupied with the past 22 years of national association work, as my final days on the AMOA executive committee as senior past president are finally coming to an end.

Decoding the Myth of Redemption Percentaging: Of late, the AEM Team has been focusing heavily on our consulting business. That's good, because it's a sign of an improved economy and the fact that investment dollars are looking to get into the industry.

The Debit Card Test Goes On!: Earlier this year, I wrote a glowing report of the new Coin Tech Game Systems debit card system, based at that point on my review of its features and capabilities in operation at Dave & Busters in Mexico City and at two other FEC's in Mexico. At that time there were 123 Game System installations world wide but none in the US.

Frank Talk August 2003:
Why did Brunswick buy Valley-Dynamo?:
Bowling is on the comeback trail, as we wrote in last month’s column, which detailed my recent visit to the Bowl Expo. The Bowling industry’s needs and desire to grow also dovetails with the products and services offered by the coin-op amusement industry with several of the major players in bowling actively pursuing ventures within the coin-op game business. Topping that list is Brunswick, the Lake Forest, Ill.-based leisure giant that boasts more than $4 billion in annual revenues...

Frank Talk 2003:
ASI 2003: Turning a Crucial Corner:
I think the ASI show was a great show, pure and simple! Why? Because I saw more good new products on the floor in every single category than I have at any recent coin-op trade show. There was something there for everyone in our industry, and it was all very interesting. That's one of the major reasons that you go to a trade show, isn't it?

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Doing It Right - Starting With a Budget That Works: About 20 years ago, the idea of getting into the “fun business” was pretty straightforward. The concept of course, was to locate a site, acquire some key attractions, and let the merits of the business sell themselves.

Thinking of Buying or Selling An Amusement Business? Know Its TRUE Value: Over the last five years, a booming economy has fueled a great deal of interest in the amusement industry, as speculators and industry veterans alike have targeted family entertainment center facilities and amusement game operating routes for acquisition...

Challenging The Norm: When was the last time you decided to take the road less traveled? You know the road, it's the one where there are no markings, no directions, and absolutely no guarantees that you'll get where you're going. Still, there are many folks who have an idea that differs from the norm, or a method of doing business that runs counter to the standards adopted within an industry...

Choosing The Right Location: One of the biggest questions that always arises from a new client relates to the selection of a location for their planned entertainment venue. It's been universally known that "location, location, location" seems to be the standard for almost every use of real estate, and entertainment is no exception. But how can a facility developer determine what's optimum?

Emerging Technology: It's Time To Embrace It: One of the most common comments I've heard at the last few shows has been a general perception regarding the lack of newly introduced products. This may be true, but from my vantage point, there's a tremendous amount of new technology entering our industry, some seen and some unseen...

Fixing A Failing Business: Now that it appears that the down tick in our national economy is here to stay, I won't be surprised when I hear that companies both small and large have opted to file for bankruptcy protection...

Go Ahead...Pick Your Niche: There was a time, I believe, when developing a successful entertainment facility was far easier than it is today. Buildings were built, patrons flocked in, and the biggest dilemma to hit the table related to how many more copies could be developed in other markets...

Incorporating Facility Controls: When I was a child growing up in a metropolitan area, my parents didn't have to think twice about allowing me to venture about in large retail stores or amusement parks. It seemed as though there wasn't much concern about the risk of abduction or inappropriate outside influences. Times have changed, however,...

Insuring Your Future:
A Look At Commercial Insurance Policies:
Let's be honest. When was the last time you really studied your current commercial insurance policy? Most of the time, it's more convenient to simply rely on your agent to confirm that "you're covered". But having an insurance policy and being "covered" are sometimes mutually exclusive terms. Insurance is one of those commodities in life where you get what you pay for...

Using The Internet As A Marketing Tool: Entertainment facility owners know that effective marketing has always been the key to building visitation volumes within their centers. Unfortunately, as expense budgets get tight, advertising dollars become scarce, leaving many facilities with limited advertising coverage within their target markets...

Keeping Up The Momentum: I just returned from the IAAPA show in Orlando, and was once again favorably impressed with the volume of attendees and the breadth of new product introductions. In essence, IAAPA proved to carry forward the enthusiasm and rejuvenated interest initially seen at this year's AMOA/FUN EXPO, with many new faces standing shoulder-to-shoulder with our industry's veterans...

Leasing Tips For Your Next Entertainment Site: As veteran facility operators of this industry know, the process of acquiring a parcel of land or leasing an existing building in the ideal location at the right price can be an exhausting affair. In this world of infinite consumer variety, in-home advertising, and deep-pocket competitors, an entertainment business needs every advantage it can find...

Need An Investor? Now Might Be The Time...: Looking back over the past year, a lot has changed with respect to our national economy, and quite coincidentally, our personal investments - the "personal economy" as I refer to it. Our high-riding stock markets have settled down to a gentle, and at times imperceptible roar while domestic production has slowed for two straight calendar quarters in a row...

It's Never Too Late...To Turn A Profit: Times are tough in the amusement industry across many fronts. The consumer dollar is being pulled in hundreds of directions by entertainment options that didn't even exist ten years ago, many of which are outside of our industry...

Pricing and Delivering It Right: No matter where you look in our society these days, every wholesaler and retailer seems to be pitching "value and service" as the key reasons for selecting their products. Does everyone really offer the best value and service? In most cases, consumers have become impervious to such claims, often resulting from experiences that are the exact opposite of the assurances provided...

Are You Selecting The Appropriate Games
For Your Guests:
These days, it seems as though the "information super highway" has permitted both small and large businesses to analyze anything and everything about their customer base, from effective target marketing to the profiling of would-be consumers...

Tips and Suggestions For Opening Your New Amusement Business: With the fall of our nation's stock and bond markets over the last year, my firm has been fielding a significant number of telephone inquiries relating to the development of new amusement-based businesses. A surprising number of professionals, once nestled in the framework of corporate America, have found themselves on the outside looking in. In some cases, many are questioning whether they actually want to go back to the daily grind...

A Year of Opportunity Ahead: There's no question in my mind that the AMOA/Fun Expo trade show in Las Vegas was a complete success. From the day I arrived, I could sense the high level of energy in the air, almost as if a great weight had been lifted off of everyone's shoulders. The Rookies and Newcomers sessions were literally overflowing with attendees from all over the country, each one looking to establish a new entertainment venue in their backyard...

Five Easy Ways To End Up In Hot Water: There's an interesting trend that's been developing since the rather dramatic collapse of our nation's stock markets. It seems, at least from my vantage point, that a growing number of individuals and investment groups are taking the plunge in creating new entertainment-based businesses throughout the United States...

The ABC's of Selecting The Right Entertainment Space: One of the biggest challenges in opening an entertainment facility today is the real estate selection process. If you've done this before, you know that every offering has its own set of pluses and minuses. In well-established areas, there may simply not be an option for "ground up" development, but instead the retrofit of an existing facility proves to be the only alternative...

Alternate Financing Options
What To Do When Your Bank Says 'No':
Sometimes, traditional financing does not provide a good fit for a particular project. Insufficient equity contributions, unavailability of personal guarantees from the project developers, or risks associated with an unproven market or concept can all prove to be barriers in accessing traditional forms of funding. ..

Attention K Mart Shoppers...: A down-spiraling economy sure has a way of sorting out the winners and losers. Take the retail sector, for instance. While the home improvement stores are booming, the sale of retail goods, particularly apparel, is suffering. Does this mean that men prefer power tools to power suits and women desire gardening gloves to leather ones?

Choosing Attractions For the Millennium: Having just returned from the AMOA/Fun Expo show in Las Vegas, I had the opportunity to view many of the newly released and soon-to-be-released games and attractions slated for our industry. I'm sure many of you were there as well, perhaps with the intention of researching and selecting new additions to your facilities...

Creating More Value (And Profit) In Your Entertainment Facility: Admittedly, it's quite difficult to continue to produce an exciting entertainment experience day-in and day-out, as the public always looks to us to exceed their expectations...

Customer Service Is The Answer To Building A Better Business: Whether you're an amusement game operator or a family entertainment center owner, there are certainly many ways to improve on the existing business formula...

Designing a Winning Layout: Quite often, my firm is called upon to assist in the design of a new facility's physical layout or a retrofit of an existing site's now-dated format. Other times, we're initiating a performance audit for a client and ultimately determine that the layout is impeding the facility's ability to generate appropriate revenue levels...

Examining The Fun Factor: When was the last time you went out with the family and really had fun? I mean so much fun that everyone in the family was talking about it for days, maybe even weeks. Years ago, when we lived in a less "commercialized" world, it seemed that having fun with the entire family was easier to do, and at times, more memorable...

How Big is BIG?: I've just completed a 20-year analysis of the amusement industry for one of AEM's new financial services clients and can't help but notice the clear trends that are occurring throughout various amusement sectors, particularly in recent years...

Is Maintenance Really That Important?: This year more than ever, accidents and mishaps at entertainment venues seem to be catching headlines. In actuality, the number of incidents has not measurably risen but the public's awareness and concern for them has reached an all time high...

Making The Most of Your Ride
and Attraction Budget :
Inevitably, once all the hard work has been done with respect to feasibility review, debt financing, land and building acquisition, and marketing plan development, new facility developers must concentrate their efforts on purchasing the necessary attractions and concessions for their new facility.

Pioneering New Markets: As we quickly approach the end of another year, I always enjoy taking some time to reflect on the events of the last year - where I've been, what I've seen, and where, as an industry, I think we're going. It's been an extremely busy year overall, and I believe most industry vendors would attest to a higher volume of inquiries, and hopefully, sales...

Securing Your Future: We've all heard these stories before. A well-trusted employee has been caught embezzling funds from a local business. We ponder the mere thought of it happening in our own enterprise, convince ourselves that we're okay, and go about our business...

Selecting Real Estate Locations For Your Entertainment Business: Over the years, I've noticed that there seem to be two distinct approaches toward acquiring real estate venues for entertainment development. Half the world focuses on securing a site, after which traditional market research and concept planning begins...

Tips On Avoiding Costly Mistakes: As corporate America begins to slow, many individuals are viewing this time period as an opportunity to branch out into their own endeavors, many of which have been lifelong dreams. Right now, there are literally hundreds of new entertainment facility developers throughout the country working on variations of traditional entertainment venues...

When Good Isn't Good Enough: Those of us who live in the world of entertainment on a daily basis know that standing still is the equivalent of dying a quick death. This is one of the more challenging of industries by which to do business, as you must become a master at attraction selection, customer service, maintenance, zoning, staffing, security, and yes, profiting...

Where Are All The Customers?
Getting Started Can Be A Challenging Affair :
Opening any new business can be challenging, let alone a family entertainment center. There are countless tasks at hand in the early stages, including the selection of an operating site, developing an effective amusement layout, choosing a general contractor, and hiring a small army of staff members, all of whom need to possess excellent communication and personal skills...

Assembling A Winning Team : Times are tough. For the past few years, many of the high tech companies have been "borrowing" members of our entertainment labor force - everyone from game technicians to ride mechanics - all in the interest of a new evolving business sector...

Is Your Cash Register Half-Full or Half-Empty? The circumstances are almost always the same: a fun center owner has made a big investment in an attractive entertainment venue - the finest equipment has been selected - the marketing plan has received rave reviews from local and regional patrons, and guest attendance levels are exceeding expectations...

Creating an Effective Operating Agreement : Whether you're an operator or a location owner, the importance of establishing an effective Operating Agreement for amusement games cannot be overemphasized. In the course of performing performance audits for operators and entertainment centers, our firm continues to be quite surprised at the intermittent use and limited scope of such Operating Agreements...

The Decision To Buy, Lease, or Revenue Share : For years now, there have been several schools of thought over the decision to buy, lease, or revenue share amusement and ride equipment within leisure entertainment complexes. Many an owner has commented that buying the equipment outright has put more in his coffers each year, while amusement operators have argued that the value of working with an experienced professional can easily be seen in healthy increases in game grosses and overall facility performance...

A Feasibility Study Might be the Best Investment You'll Ever Make : Years ago, when amusement equipment was less expensive and many markets were still new to the concept of family entertainment centers, it was less nerving to invest $50,000, $100,000 or even $200,000 in game equipment for a brand new facility or perhaps, an existing one...

Is Your Family Entertainment Center Up To Snuff? : Now is the perfect time to conduct your own "Performance Audit". This can be challenging to do as an owner, as it becomes quite difficult to correctly evaluate a facility's effectiveness with as critical an eye as a third party. The goal of this "audit" is to see your facility through the eyes of a potential guest and therefore identify the processes that appear substandard, particularly when compared to your competition...

Hedging Your Bet:
Methods To Reduce An Operator's Exposure At Poor Performing Locations :
Eventually it's going to happen. Despite extensive research, pre-planning, and careful positioning, your newest operating location is proving to be a "dud". You've spent weeks reconditioning and purchasing equipment, hiring and realigning technical staff, and making (or providing capital for) improvements at your client's new entertainment facility...

Resurrecting A Winner : Given the broad level of development in the entertainment sector over the past ten years, it's no surprise that the maturity of the industry has resulted in the closing of many facilities, or the outright absorption of others into the hands of more stable competitors...

The Secrets to Establishing and Building Relationships with Creditors and Lenders : In many instances, a review was conducted to determine the viability of providing a lending accommodation to a new client, who perhaps was purchasing new equipment, expanding an existing facility, or undergoing major renovations. These were critical times for a would-be client, as his or her ability to complete any of these processes was, in most cases, contingent upon the bank's decision to provide funding...

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Euromat Address : Keynote address for the annual convention of Euromat, the pan-European confederation of national trade associations for the out-of-home entertainment industry; Barcelona, Spain – May 23, 2003.

Eurotechno Address : Seminar address for EUROTECHNO 2003, the annual new technology conference for the out-of-home entertainment industry, ‘Technologies and Opportunities for a Converging Industry’, sponsored by Euromat/ATE; Barcelona, Spain – May 22, 2003.

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Health of the Industry: Industry members are unnerved by ever-increasing competition from other types of entertainment — not only consumer video, but gambling and the Internet. Amusement professionals are also deeply disturbed by the steadily dwindling numbers of locations, machines, and operators...

Route Financing: Ready to count your blessings? Before anybody can say “what blessings?”, allow me to explain. We all know many sectors of the amusements industry have their woes these days. But it’s also true that operators enjoy some pretty nice silver linings...

Route Valuation: Over the last five years, a booming economy has fueled a great deal of interest in the amusement industry, as speculators and industry veterans alike have targeted family entertainment center facilities and amusement game operating routes for acquisition....

Feasiblity Studies a Good Investment: An abundance of new product, limited competition, and strong consumer interest created an ideal platform by which to develop or integrate a game operation into various types of leisure facilities...

Consulting Another Word for Education: Consulting has become a big buzz­word in the industry in recent years,. especially with the rise of FECs and LBEs backed by so many newcomers to the industry...

A Good Consultant is a Teacher: The majority of location developers foolishly believe that they can get this education through hands-on experience. Many have made huge mistakes and just don't know what to do to get themselves back on track...

The Decision to Buy or Lease: Since the dawn of the coin-operated amusement industry, both owners of game facilities and game suppliers have debated the decision to buy, lease or revenue share coin-operated amusement machines...

Managing Your Coin-Op Portfolio:With a series of examples I plan to tie in the terms of "delta," "rubber band ratio." ..dividend yield," etc. and put them in practical terms...

Maximizing Your Coin-Op Portfolio: The Dow Jones. Dividends. Price earnings ratio. You may recognize these terms from stock investments. When you look at the definitions of these terms, you also may find that they can apply to the amusement game industry...

Extreme Sport Opportunity: we as an industry should have much more to say about how these activities can be incorporated into our core operations in the coming months. However, based on research I have done in the past year for several of AEM's consulting clients, as well as searching out...

Financing Fun : Ready to count your blessings? Before anybody can say “what blessings?”, allow me to explain. We all know many sectors of the amusements industry have their woes these days. But it’s also true that operators enjoy some pretty nice silver linings...

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FEC's and Redemption Games: Family Entertainment Centers are opening at the rate of 200 to 300 per year. This is a boom industry. Yet, after only a year or two in business, some FECs are on the brink of closing. What could they do differently - and can they make a comeback?

What Makes A Successful FEC: As a coin-operated game supplier and consultant to over 75 family entertainment centers, I have developed a very good feel for what makes an FEC successful. There are several factors, three main ones, why the growth of FECs in the last four years has been so dramatic...

Most Important Number Operator Can Have: Perhaps the most important question for successful operating is this one: how do you actually measure whether or not you’re making money (or losing money) on specific coin-op games and on a particular location?

Economics of Joining Forces with an Operator: For the same reason that folks don’t pay $7 apiece for a movie just because they crave a big tub of popcorn, they also don’t usually head for the family entertainment center (FEC) just for the games. It’s the anchor attractions...

Opening an FEC: Family Entertainment Centers are opening at the rate of 200 to 300 per year. This is a boom industry. Yet, after only a year or two in business, some FECs are on the brink of closing. What could they do differently - and can they make a comeback?

Selling Prizes: Once you place a price tag on an item, you are letting your customers know what your redemption point system is all about...

Profiting From Redemption in a FEC: The key to a successful redemption operation in your family entertainment center (FEC) is to start building the demand for redemption prizes among your customers by encouraging them to play your redemption games...

FEC's and Redemption Games Tie Together: Family Entertainment Centers are opening at the rate of 200 to 300 per year. This is a boom industry. Yet, after only a year or two in business, some FECs are on the brink of closing. What could they do differently-and can they make a comeback?

Token Theft: There are very few amusement game operations that have a "closed loop" cash control system in place. The facilities that supposedly run under tight control are usually the ones where we have discovered 15-30 percent of the game revenue walking out the door. "No way!" owners might say. "My managers are as honest as the day is long! They would know if anything was wrong!"

Eliminate Theft Increase Revenue: Most entertainment facilities that contain a reasonable number of coin-operated games fully understand the many benefits of using tokens instead of that country's coin currency...

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Dynamic Clusters: Every person entering your FEC takes a snapshot. That is, every time a new visitor enters your facility he will pause to take a mental picture of what he sees. This is your guest’s first and most important impression of your FEC - you must make it an exciting one...

50 Ways To Go Broke Doing Redemption: Not knowing who your customers will be, not choosing the best redemption games for that market, and not having the best mix of games. Having too many or too few redemption games. You will need to average $200 per week per game based on an average game cost of only $4,000...

Fine Tuning Redemption: In a well-balanced FEC with three or more revenue sources, coin-operated games contribute the largest share of revenue (30 to 40 percent). Redemption games can easily account for 50 to 80 percent of total game revenue...

Three Myths About Redemption: Redemption games are a very important part of any FEC and should be earning a significant portion of the total revenues. If your redemption games are not one of your highest sources of revenue, perhaps you are under the ‘spell’ of one or several of the myths that are ‘cast’ around the FEC industry about redemption games...

Another Myth About Redemption Games: In the February ‘96 issue of Fun Extra we "dispelled" the first 3 myths of redemption. These ‘myths’ are still being ‘concocted’ by those with ‘evil’ agendas and ‘cast’ about the FEC industry...

Operating Cranes: After moderating the "Merchandising Seminar" at AMOA last November, it became very obvious to me that some crane operators do little more than throw plush animals into any one of the 23 present models of cranes [in 1999 there are 7 companies making cranes] and hope that the public continues to play forever...

More Secrets Of Operating Cranes: There are several other crane adjustments that you should be aware of that will permit you to use a wider variety of merchandise and still maintain a fair "win rate". The claw coil potentiomenter (pot) and the claw coil cylinder are two more adjustments that you should be familiar with. The smart operator will be flexible enough with the adjustments so he can stock his crane with whatever the current "hot items" are...

Ticket Value: Why is it that the entire coin-operated amusement industry after 70 years can’t get on the same page when it comes to understanding and communicating standard definitions for redemption games ticket payout percentage, cost of sales, ticket value, and average token value?
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30 Years of Play Meter: Many in our industry owe a great debt of gratitude to Play Meter for being a part of our daily industry lives for th past 30 years. My parent company, Alpha-Omega Amusements, was officially incorporated in 1975, the year after Play Meter’s debut and perhaps that was not a coincidence.

Making Change: Running a game room is not about guesswork. It’s an exact science. Just ask Frank Seninsky, president of East Brunswick, New Jersey-based Amusement Entertainment Management, and he’ll tell you how it works without hesitation. “We have a 100 percent proven track record,” Seninsky says.”In 33 years, we haven’t even missed. I can’t even see how we could.”

The Game's Afoot: When I walk into a bowling center I always look to the right, and the first thing I usually see is a manager’s office or a pro shop. This is ironic. Proprietors complain that they don’t make money in their pro shop, yet it is very often located in the most prominent and potentially the highest-grossing square footage of the center.

AEM, Foxwoods create $5.5M Tree House Arcade: When the management of Foxwoods Resort Casino- the world's largest such facility - decided to build what it considered to be the world's finest arcade, executives turned to one of the foremost leisure consulting companies, Amusement Entertainment Management.

Making Money with New Technologies: New Air Purifiers can Eliminate Need for Smoking Bans: AMOANY Leads the Battle to Amend NY State Smoking Ban. Most of us can agree that smoking is bad for your health. Eliminating smoking in workplaces is not a bad idea either, but is it necessary to destroy the taverns, bars, and nightclubs of America where smokers are a significant percent of the business?

The Bowling Industry: Do a feasibility study, hire a games operating company, and arcade revenue might skyrocket 1,600% for you, too. Most dramatically, the tiny game room off the main entrance was completely rethought and rebuilt. Weekly revenue there exploded from $300 to more than $5,200-a 1,600% increase-making it the center's most profitable segment on a per-square-foot basis...

Splash Lagoon Hires AEM: Splash Lagoon water park and hotel looks to its AEM-designed arcade operation for big profits. It may have been well below freezing outside, but you would have never known it by attending the grand opening of the Splash Lagoon water park and hotel complex on Feb. 28, 2003 in Erie, Pa. In fact, the event saw state senators, the town mayor, other dignitaries, and thousands of guests being introduced to a massive indoor tropical environment in the middle of Pennsylvania's blizzard country...

Consultants Corner :
When Busineses Fail:
Sometimes, no matter how hard one tries, success is not always forthcoming. Statistics support the likelihood that more new businesses within an industry will fail rather than succeed. The reasons for such failure are as diverse as the universe, but the more common culprits include insufficiently trained management, erosion of target market, arrival of intense competition, under-capitalization, and perhaps missing the market altogether...

There is a New Debit Car System in Town: In September I had the rare opportunity to be invited to visit 3 entertainment centers in Mexico (D&B, & 2 of the 14 Recorcholis Centers that are all using the Coin Tech debit card system. During the past decade I have worked with, installed and/or consulted for clients that utilize several of different debit card systems...

Everything You Need to Know About Coin-Operated Games in Hotel Indoor Waterparks: When a game center is set up properly, the revenues produced per square foot will be the highest in a leisure entertainment facility, and that includes hotels with indoor waterparks.

Fine Tuning the Arcade: In a well-balanced FEC coin-operated games contribute the largest share of revenue per square foot. Redemption games can easily account for 60 to 70 percent of total game revenue. In some FECs, almost all of the games are redemption games. Clearly FEC owners believe redemption games are important. Many customers note, that few FECs operate their redemption games and prize centers properly.

Keeping Your Redemption Percentage in Line: Many of our redemption game locations have been experiencing higher redemption percentages over this past year. Here ‘redemption percentage’ is the [value of tickets redeemed at the prize counter for a period (usually weekly) divided by the gross revenues of all of the redemption games for that same period] multiplied by 100 percent (to convert to a percentage).

Experts team for education institute : Five leisure entertainmeny industry consultants, facility planners, and operators will combine forces to present a three-day education institute called Foundations Entertainment University...

FEC Consultants Plan 2nd 'Foundations' Workshop: The intensive three-day training sessions will teach attendees the secrets of successfully planning, designing, developing and operating new or renovated location-based entertainment facilities...

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